信息系统和决策对吉布提银行组织的绩效的企业管理影响研究

本文是一篇企业管理论文，本研究旨在揭示管理信息系统和管理决策对吉布提私人银行业绩的影响。本研究还试图确定管理信息系统在吉布提私人银行管理决策质量中的程度和作用。本研究采用定量研究方法，以调查问卷作为数据收集工具。

Chapter 1: Introduction

1.1.  Background
In  modern  times,  the  administration  has  faced  a  state  of  challenge  as  a  result  of  the scientific  and  technological revolution.  Therefore,  in  all  fields,  the  means  and  complexity  of management  tasks and  the  requirements  of  their traditional  performance  in  adopting  personal experience and even methods of trial and error are no longer able to achieve the Organization's objectives informed decisions in the field of optimal investment of human resources, material and financial available. The decision-making process has become the core of the management process and its primary means of achieving the objectives of the organization. As it is a common factor for all administrative functions (planning, organizing, directing and controlling all aspects of the organization's organizational structure) for the objectives of the organization, aspects of its activities, the size that reached, its capital, as well as the numerous operational processes that hence  has  become imperative to  focus  on  managers.  All  Principles  and  methods  of  decision-making are practiced within the principles and procedures for the implementation of decisions (Ismail, 2004).
The technological development witnessed by organizations in this era, as well as the size of the institutions and their geographical expansion to multiple regions and their transition to the stage of multi-nationality. The globalization and the emergence of the concepts of globalization, and the complexity of the relations gradually, both members of one organization or between the organization and others, factors have made the task of decision-making in the modern enterprise more difficult, and increased the workload and responsibility borne (Saudi, 2006).
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1.2Research structure
This  study  was  divided  into  six  chapters,  the  first  of  which  dealt  with  the  general introduction, the research questions, and the objective of the study. The second chapter deals with study domain. The third chapter deals with theoretical background of the study. The fourth chapter deals with information management systems and the important role played by advanced Information Technology in increasing the efficiency of information systems, analysis and study of  the decision-making  process  and  its  pivotal  role  in  the  organization,  by  representing  the different  views  on  decision-making  in  the  company,  types of  decisions  and  stages,  The effectiveness  of  management  decisions,  the  role  of data and  information  in  increasing  their effectiveness. The fifth chapter is a field study aimed at defining the field of study in private banks in Djibouti, then addressing the information flows in it, and then leads to study the impact of the administrative information systems adopted by the company in supporting management decisions through  a  collection  tool  Data,  the most  important  form  answered  by  most  of  the bankers  and  managers.  The  sixth  chapter  is  an  analysis  of information  using  through  Social Packages for the social sciences (SPSS). The last chapter presented the researcher’s suggestions and recommendations based on the results of the study.
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Chapter 2: Study domain

2.1. Introduction in Djibouti and in the Finance Sector in General
In 2014 Djibouti’s economy achieved a growth rate of nearly 6%, according to estimates from  the  African  Development Bank.  While  unemployment  remains  a  challenge,  this  growth figure,  coupled  with  a young  and  expanding population,  points  to  the  strong  potential  of  the country.  Ports,  logistics  and  associated  services  remain  the dominant  economic  activity, accounting for more than 90% of GDP, though Djibouti also has some natural advantages. In terms of metals and minerals, the country is home gold, granite, limestone and marble deposits. Djibouti  is  also  looking  to leverage  its  significant geothermal resources  to  satisfy  domestic energy demand. According to World Bank estimates, the country’s population reached 876,200 in 2014 – the majority of which, more than 500,000 people, live in the capital, Djibouti City. Djibouti is also a young country, with more than half of the population under the age of 25. The two  official languages  are  French  and  Arabic;  however,  with  the  ethnic  composition  of  the country consisting mostly of Somalis (50%) and Afars (45%), these groups’ languages are also widely  spoken.  Djibouti  is  a  relatively  young  country  in political  terms.  It  achieved independence  less  than  40  years ago  and  has  had  just  two  presidents  in  that  time. Djibouti’s comparative  stability  in  an  otherwise  volatile  region  has  allowed  the  country  to  develop relatively quickly.
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2.2. The Bank Sector in Djibouti
Djibouti's banking sector, which features both Islamic and conventional banks, has grown significantly in recent years and saw the arrival of new banks bringing the number of institutions to 11, compared with only two in 2006. The sector remains highly profitable with low level of nonperforming loans (approximately 6 percent). Even so, the sector remains very concentrated, with two main banks accounting for 85% of assets. Under newly enacted directives, all public and  private sector  employees  earning  more  than  FDJ  40,000  are  required  to  hold  a  current account in banking institutions; a move which has led to an important increase in bank deposits. Between 2008 and 2009 commercial bank deposits increased by 19.3 percent to reach FDJ 183.9 billion,  while  sight  deposits  rose  by  34.8  percent  and  bank  balance  sheets improved  by  20.7 percent.  However,  weak  enforcement  of  creditor  rights  and  the  absence  of comprehensiveinformation on borrowers keep lending risks high. Bank lending has increased in recent years but still remains fairly limited, with the ratio of bank credit to bank deposits rising from 29.5 percent in 2006 to 37 percent in 2008 and 41.6 percent in 2009.
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Chapter 3:   Theoretical overview .................. 11
3.1. Stakeholder theory......................... 11
3.2. Decision-making theory ................. 13
Chapter 4: Hypothesis ........................ 15
4.1. The concept of information systems ................... 15
4.1.1. The conceptual foundations of the quality of the information systems ........... 16
4.1.2. Objectives of the information system:..................... 17
Chapter 5: Research design ...................... 34
5.1. Study Population and Data Collection .................... 34
5.2. Research methodology design............ 34

Chapter 6: study result

6.1. General descriptive:
General descriptive statistic is a way to analyze the background of each respondent. 

Based on the survey collected, of 120 questionnaires, 62 of respondents were males while 58  was  female  which  almost exactly  the  same  number  of  respondents.  It  illustrates  that  the respondents whose ages were between 25 and 35 got highest number of respondents while the respondents who ages less than 25  and 35 to 45 got only about half of them, and the rest of the respondents  whose  age  more  than 55  got  only  very  few  number.  .  Also,  regarding  to  the respondents’ education, 53 responds was from master degree while the rest from high school, bachelor and PhD’s.
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Chapter 7: Majoring findings and Conclusions

7.1. Major findings
After  the  presentation  of  the  most  important  theoretical  concepts  related  to  information systems  and  their  relation to  decision-making  in  the  organization,  and  after  analyzing  the hypotheses of the study through a field study of the private banks in Djibouti, it was possible to reach a number of results can be presented as follows:
1.The average age of decision makers in the company tends to middle age groups (25 to 45 years).
2.The decision makers in the company have an acceptable level of education, and sufficient to  accept  and  understand  the idea  of  introducing  computer-based  administrative information systems and relying on them to support the decision-making process.
3.The decision makers in the company have sufficient experience in the sector, and in the company in question, in particular, which makes it easier to take advantage of computer-based  management  information systems  in  decision-making,  thus increasing  its effectiveness.
4.The  management  information  systems  adopted  by  the  company  in  question  contribute greatly  to  increasing  the accuracy  of  information  in  the  company,  and  provide information, most of which is necessary to make decisions in a relatively fast time. It also gives a better form of information which facilitates the handling and utilization of them. It also contributes to making the information more quantifiable.
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